Dramatically improve your message with these 5 simple tips
By: PJ Weiland, Business Coach at Action COACH
Have you ever been frustrated when you canâ€™t get someone to do what you want them to do? You know what you want done, but somewhere it gets lost between your mouth and their ears. Are you aggravated that you canâ€™t get them to do what is expected of them?
Once you realize that â€œcommunication is the response you getâ€, you can begin to make some changes that will dramatically increase your effectiveness as a communicator.
First, look at the message that you are delivering.
- Plan your message. Itâ€™s as simple as jotting down the goal of the conversation and/or outlining the points you want to make. Include the what, why, when and how.
- Know your audience. Different people will require more or less information to get the full meaning of the message. The same message doesnâ€™t work for everyone.
- State your intent. Start with the purpose. For example, â€œJohn, I need this information sent to ABC Company today.â€
- Check your tone and body language. The verbal message should complement your body language.
- Avoid repeating yourself. Condense your message if necessary and try not to repeat your message over and over.
Second, confirm understanding. Ask open ended questions to check for clarity and understanding. For example, â€œWhatâ€™s your next step based on our conversation?â€ or â€œCould you explain what you heard me say?â€ Donâ€™t fall into the trap of using â€œDo you understand?â€ The answer is always â€œYes.â€
Bottom line â€“ It does take time to deliver a high-quality message and it does pay off when you get the response you desire.
Remember, communication is the response you get!
YOUR CHALLENGE THIS WEEK: Slow down your communication â€“ Look at the message, check for understanding, and own the response you get!
Please visit www.workingonthebusiness.com for more information and to register for PJ Weiland’s complimentary 6 Steps to a Great Business workshop and letâ€™s work together to help your business grow.
PJ Weiland is no stranger to business. At the age of 10 she started her first business, and then worked in the family business before starting her second business. She brings over twenty-five years of experience working with all-size businesses. As an ActionCOACH, she works with business owners to put money on the bottom line. Through coaching, PJ provides an alternative to conventional consulting by providing both practical assistance and training through an affordable and effective mentoring approach.