Tag Archives: business development

25 sales basics you may have forgotten

Listen more than you talk

Know the customer

Use a firm handshake

Make good eye contact

Know your product/service

Strive for solutions

Become a resource

Don’t burn bridges

Take deep breaths

Follow up

Act professionally always

Tell the truth

Practice patience

Stay in shape

Use breath mints liberally

Note notes

Be 2 minutes early for appointments

Remember names

Dress appropriately

Show respect

Turn your phone, computer, tablet and watch off during meetings

Refrain from denigrating competitors

Eliminate off color jokes and inappropriate gestures

Lose 4-letter words

Proof read everything – twice

Do your research

Master small talk

Strive to be interesting

Learn to tell great stories

Be yourself

Eat breakfast

Play fair or don’t play at all

Learn empathy…not sympathy

Earn trust

Build a strong personal brand

Give back

Keep a positive attitude

Mentor others



Stand up straight

Set an example

Commit to continuous learning

Surround yourself with brilliant people

Share the spotlight

DO something spectacular for your clients

Avoid gossip

Retain your sense of humor

Listen for needs

Know yourself


Jan Marino is a social media and reinvention expert. She is also the
author of “Take Back Your Career”. She understands the two key concepts
that successful organizations have adopted in today’s market: personal
branding and listening for client needs. Jan is also a keynote speaker
and has appeared regularly on TV and radio. She’s worked with hundreds
of clients including McDonald’s, The Northern Trust, Walt Disney Co.,
and Bank of America. Jan began her career as a receptionist and worked
her way up to become a senior executive in the telecommunications and
financial services industries. Contact Jan: jan.highgainco@gmail.com.